Microsoft Offcampus Drive 2016 "Support Engineer" for B.E/B.Tech/M.E/M.Tech/MCA graduates
Job Role/Position:Support Engineer
Company Profile:The Microsoft India Global Technical Support Center (IGTSC) is based in Bangalore and was established in October 2003. The center is an integral part of Microsofts Customer Service and Support (CSS) organization, which has a presence in the Americas, EMEA, APAC, and Greater China.Microsoft India GTSC provides technical resolution services to Microsofts English-speaking Enterprise customers and partners across geographies. It is a final point of resolution for enterprises that leverage Microsoft technologies in their global networks. The center works towards helping enterprises optimize their IT investments and keep their businesses productive around the clock
Salary Offered:Between 3 - 6 Lakhs
Required Qualification:B.E/B.Tech/M.E/M.Tech/MCA or BS or MS degree
1- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill 2- Scoping and documenting customer scenarios, potential causes and troubleshooting steps 3- Analyze problems and develop solutions to meet customer needs, may involve writing code 4- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions 5- Write technical articles and sample programs for Microsofts knowledge base 6- Actively share knowledge with other engineers and develop efficient customer solutions. 7 -Pro-actively work towards self-development and sharing knowledge 8- Ensuring compliance with schedules, processes and MS policies and values
How To Apply:Online - Interested and eligible candidates apply this position by following link latest by 21 January 2016 - https://register.cocubes.com/microsoft-gtsc
Selection Process: Online Test - Candidates can take the test from home/any location/internet cafe. Dates for Online Test - 23rd & 24th Jan. Dates for Face to Face interviews - 30th & 31st Jan.