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  • GlobalLogic Walk-in Drive 2018 scheduled for the role of Email & Chat Support Executive for Any degree graduates

  • Company Name:

    GlobalLogic
  • Job Role/Position:

    Email & Chat Support Executive
  • Phone Number:

  • Company Profile:

    GlobalLogic is a Digital Product Engineering Services company that was founded in 2000 and has headquarters in San Jose, California. It is a privately held company funded by Apax Partners and Canadian Pension Plan Investment Board (CPPIB). GlobalLogic provides full-lifecycle software product development services, including experience design, complex systems engineering, content engineering, and self-contained engineering labs. The company specializes in software engineering for cloud platforms, embedded software, Internet of Things, mobile, and security GlobalLogic works with global enterprises and product and services companies in the communications, media, high-tech, automotive, medical technology, and retail industries
  • Salary Offered:

    Between 3 - 6 Lakhs
  • Required Qualification:

    Any Graduate
  • Job Location:

    Gurgaon
  • Candidate Profile:

    Detailed Eligibility:
    
    Graduate in any discipline
    Work experience in product support via Chat & email will be preferred
    Strong analytical, problem solving and troubleshooting skills
    Capable of thinking critically
    Attention to detail with the ability to complete a large volume of work quickly and independently
    Ability to work collaboratively in a diverse team environment.
    Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
    Excellent written communication skills in English for email and chat support channels
    Team player with very good interpersonal skills and forward-looking attitude
  • How To Apply:

    Interested and Eligible candidates can apply this drive in online and attend drive at the following venue on 17 March 2018
  • Apply Now:

  • Candidate Details:

    Job Description:
    
    Provide chat, email support to resolve user problems with proactive troubleshooting
    Follow predefined (as trained) support procedures and policies
    Master the use of our support channels, processes & tools
    Identify and report Partner/user issues & feedback through appropriate channels.
    Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and 
    customer satisfaction.
    Effectively and judiciously escalate issues with clear communication
    Support team lead/ manager when required
    CSAT/resolution rate initiatives
    Ability and willingness to quickly complete large volumes of work with high quality
    Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication 
    regarding Partner issues.
    
    Selection Process:
    
    Written Test  1 hour
    Typing speed test  1 Minute
    Face to Face Interview
    
    Venue details:
    
    Venue date: 17 March 2018    Time: 9 AM to 12 PM.
    
    Venue: 
    
    GlobalLogic Technologies Limited,
    ASF Insignia SEZ Private Ltd.,
    Grand Canyon Building,
    14th floor, Block D&E,
    Off Gurgaon-Faridabad Road,
    Tehsil Sohna, Gwal Pahari,
    Gurgaon, Haryana  122003
    
    (Nearest Metro- Guru Dronacharya & Chattarpur)
    
    Documents Required: 2 copies of resume
  • Website:

    www.globallogic.com
  • Email: