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  • ThoughtFocus Recruitment 2018 scheduled for the role of System Support Analyst at Gurgaon

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  • Company Name:

    ThoughtFocus
  • Job Role/Position:

    System Support Analyst
  • Phone Number:

  • Company Profile:

    In today’s fast-paced business environment, your company is faced with dual challenges: continuous innovation and engineering new competitive solutions. Your competitors are in the same race to match or beat you while cutting costs.We serve middle market to large enterprise clients acrosstargetedprimaryindustrysectors:FinancialServices,Manufacturing,Education,Aerospace,Payment and Loyalty Solutions,Insurance Services . The company prides itself on being recognized as a trusted industry leader in digital transformations, application and product engineering, SAP® implementations, and business process management.
  • Salary Offered:

    Between 3 - 6 Lakhs
  • Required Qualification:

    B.E/B.Tech/MCA/BCA/B.Sc
  • Job Location:

    Gurgaon
  • Candidate Profile:

    Detailed Eligibility
    
    Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support
    Experience with troubleshooting software issues
    Strong analytical, problem solving, organizational and planning skills
    Excellent interpersonal skills; ability to interact with personnel at all levels
    You must be customer service oriented with strong oral, verbal and written communication skills.
    Prior experience in Financial services experience is a plus
    Experience with Microsoft Excel is required
    Willingness to take initiative and to follow through on projects;
    Ability to work with cross-functional team
  • How To Apply:

    Interested and Eligible candidates apply for this position in online by the following link.
  • Apply Now:

  • Candidate Details:

    Job Description:
    
    Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues
    Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
    Work with support/product team to raise product bug fixes or enhancement requests
    Maintain support ticket status within SLA guidelines
    Identify tickets that will require more analysis and documentation, perform root cause analysis
    Create support documentation that will be used to train other analysts in addition to the end users
    Understand all outstanding bugs and enhancements within the system you are supporting
    Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization
    Help support team create reports necessary to represent for accurate analysis of support issues reported
  • Website:

    www.thoughtfocus.com
  • Email: