ThoughtFocus Recruitment 2018 scheduled for the role of System Support Analyst at Gurgaon
Job Role/Position:System Support Analyst
Company Profile:In today’s fast-paced business environment, your company is faced with dual challenges: continuous innovation and engineering new competitive solutions. Your competitors are in the same race to match or beat you while cutting costs.We serve middle market to large enterprise clients acrosstargetedprimaryindustrysectors:FinancialServices,Manufacturing,Education,Aerospace,Payment and Loyalty Solutions,Insurance Services . The company prides itself on being recognized as a trusted industry leader in digital transformations, application and product engineering, SAP® implementations, and business process management.
Salary Offered:Between 3 - 6 Lakhs
Detailed Eligibility Candidate must be a BCA/MCA/BSc(C.Sc)/BE(IT/ C.Sc) with experience in application support Experience with troubleshooting software issues Strong analytical, problem solving, organizational and planning skills Excellent interpersonal skills; ability to interact with personnel at all levels You must be customer service oriented with strong oral, verbal and written communication skills. Prior experience in Financial services experience is a plus Experience with Microsoft Excel is required Willingness to take initiative and to follow through on projects; Ability to work with cross-functional team
How To Apply:Interested and Eligible candidates apply for this position in online by the following link.
Job Description: Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user reported issues Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users Work with support/product team to raise product bug fixes or enhancement requests Maintain support ticket status within SLA guidelines Identify tickets that will require more analysis and documentation, perform root cause analysis Create support documentation that will be used to train other analysts in addition to the end users Understand all outstanding bugs and enhancements within the system you are supporting Link support tickets to specific bugs and enhancements, to highlight critical bugs and enhancements for prioritization Help support team create reports necessary to represent for accurate analysis of support issues reported