Capgemini Recruitment scheduled for a role of Service Desk Analyst for B.E/B.Tech/Any degree graduates at Bangalore
Job Role/Position:Service Desk analyst
Company Profile:Capgemini SE is a French multinational professional services and business consulting corporation headquartered in Paris, France.It provides IT services and is one of the worlds largest IT consulting, outsourcing and professional services companies with over 200,000 employees in over 40 countries, of whom nearly 100,000 are in India. It was founded in 1967 by Serge Kampf in Grenoble, France. Paul Hermelin has been chairman and CEO of the Capgemini group since his appointment in December 2001 .Capgeminis regional operations include North and South America, Northern Europe & Asia Pacific and Central & Southern Europe. Services are delivered through four disciplines Consulting, Technology, Outsourcing and Local Professional Services. The latter is delivered through Sogeti, a wholly owned subsidiary
Salary Offered:Between 3 - 6 Lakhs
Required Qualification:B.E/B.Tech/Any degree
Detailed Eligibility: Must be graduate Must be comfortable in taking inbound/outbound calls. Strong communication & analytical skills is mandatory Good to have ITIL V3 certified Knowledge in BMC remedy will be an added advantage should be ready to work in 24*7 shift Skills & Experience: Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
How To Apply:All interested and eligible candidates can apply this recruitment by the following link
Job Description: Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained Should also provide accelerated response to the executive users within the customer organization